As soon as you confirm an order, we will send you a confirmation email. If you do not receive your order confirmation, please check your spam folder to ensure that our confirmation email is not there. If you still cannot find it, please check if there was an error when entering your email address.

This is not normal: If you do not receive your order confirmation within 5 minutes, please check your spam folder to make sure our confirmation email is not there. If you still cannot find it, please check if there was an error when entering your email address.

No. Once the order has been paid, unfortunately there is no possibility to make any changes ==> 2 solutions: place another additional order or cancel the order.

Zemagnet is a company that manufactures to measure to order (production
artisanal). Therefore, the cancellation period for your order depends on the launch schedule of our 2 daily prints.

- Any order placed between 12pm and 8pm can be cancelled until the next morning before 8am (time at which we start printing).

- Any order placed between 8 p.m. and 12 p.m. the next day can be cancelled the same day before 7 p.m. (we start printing from this time).

The refund period for your cancelled order will be between 1 and 2 weeks.

We use all major carriers, and local courier partners. You'll be asked to select a delivery method during checkout.

Our return policy is an exchange policy only for items damaged during transport: in this case we replace them but we do not refund them , because we manufacture on demand. However, in all other cases, we do not have an exchange policy because each magnet is handmade on demand (this artisanal method guarantees no defective products). 

We always aim to make sure our customers love our products, but if you do need to return an order, we're happy to help. Just email us directly and we'll take you through the process.

It is possible for a package or envelope to be damaged during transit. Therefore, if you receive a damaged package, please check its contents to see if any magnets are damaged.

If magnets are damaged, take photos of the damaged package or envelope, including the sheet stating your reservations (especially for large formats such as A3 to A1).

- step 1 : send us an email with the order number and the reason for the return, with photos of the damaged items or the packaging (in the latter case, add a photo of your reservations with the carrier or the relay point): do not send anything, wait for our response.
- step 2 : we will contact you within 48 hours to give you a return number, which is absolutely essential for processing your exchange request. PLEASE NOTE: without our return validation, which generates an internal return number, it will unfortunately be impossible to accept it and therefore to apply our exchange policy.

- step 3 : put the order number + the return number given by our customer service inside your envelope with the magnet(s). Any return received in our services without going through steps 1 & 2 (= validation of the return by our services + a return number) will not be taken into account. The return address is: ZEmagnet (returns department)

38 rue Servan - 75 544 Paris cedex 11 - France

- Step 4 : After receiving the package, we will contact you within 24 hours to confirm that your order has been received and that we are processing it. Your exchange should be finalized within 7 calendar days of receipt. However, we will do our best to do it as quickly as possible.

=> Our commitment is to have only satisfied and happy customers purchasing our magnets because we want you to smile when you receive our magnets.